Terms and Conditions Agreement

This Terms and Conditions Agreement outlines the services, policies, and procedures between PureBlueRetreat OU (16977441) and customers who purchases our packages. The Company is registered and operates under the laws of Estonia, providing travel and leisure services.

Payment Terms

• Accepted Payment Methods:
Payments can be made via major credit cards, bank transfers, or other methods available on our booking platform. Any additional payment options will be listed on the payment page.
• Payment Schedule:
• Full Payment:
Full payment is required to confirm the booking unless a special payment plan is arranged in advance.
• Deposit:
In some cases, a deposit may be accepted to hold a reservation, with the remaining balance due by a specific date before the scheduled arrival. Failure to pay the remaining balance may result in cancellation.
• Taxes and Fees:
The total price may include applicable taxes, fees, and surcharges, which will be disclosed at the time of booking.
• Non-Payment Consequences:
If payment is not received by the specified deadline, the reservation may be canceled, and any deposit paid could be forfeited.

Service Description

Accommodation
Our accommodation services are provided in partnership with Noah Beach, who manages and is responsible for this area. Guests have a variety of options all private suites, and can choose the package that best fits their needs. Noah Beach ensures that accommodation is well-maintained and provides an enjoyable stay.
• Activities:
• Yoga:
Daily yoga sessions are designed for different levels, from beginner to advanced, and are led by experienced instructors.
• Surf Lessons:
Surf lessons cater to various skill levels, with beginner courses focusing on fundamental techniques and safety, while advanced courses cover more challenging skills. All necessary equipment is provided.
• Dining:
Packages may include daily meals, with options for special dietary needs, depending on the selected plan. Guests can specify dietary preferences before arrival.
• Additional Services:
Some packages may offer additional services, like guided excursions, wellness treatments, and photography sessions. Detailed descriptions of these services are provided on the website.

Customer Obligations

Basic requirement The client who expects to participate in the surf camp and activities must be able to swim. Medical Condition The Customer hereby declares that the Customer does not suffer from any medical condition which may prevent the Customer undertaking the surf camp, including but not limited to acrophobia, epilepsy, dizziness, limb or back injury, angina or other heart condition, severe or uncontrolled asthma, visual impairment, depression or recovering from recent surgery. Customers agree that The Surfer Surf camp not reliable for any injuries, accidents can occur during customer training period neither a refund because they are unable to complete their training course due to any occurred medical conditions or accidents during their stay.

Privacy Policy

We are committed to protecting our customers' personal data. Information collected is used solely for booking management and communication with customers.

Modifications and Cancellations

Transaction and Refund Policy
1. Cancellation and Full Refund:
• Clients have the right to cancel their reservation within 7 days of the initial booking and receive a full refund without any penalty.The bank and currency fees are not included .
2. Reservation Modification:
• Beyond the 7-day grace period, and up to 21 days before the scheduled stay, clients may change the date of their reservation up to 2 years after the original booking date. They also have the option to transfer their reservation to a third party. These changes are not made with the booking system, they must be requested in advance by email
3. Late Cancellation with Penalty:
• If a client wishes to cancel their reservation after the 7-day grace period but more than 3 weeks before the stay date, a cancellation fee of 100 euros will be applied.
• For cancellations made less than 3 weeks before the reservation date, a penalty of 40% of the total cost of the stay will be retained.
4. No-show:
• If a client does not show up without prior notification, no refund will be granted.

Liability

• General Limitation of Liability: The Company is not liable for any personal injuries, accidents, or losses that occur to customers while using our services, except in cases where such injuries, accidents, or losses are directly caused by the proven severe negligence of the Company or its employees.
• Proof of Liability: In the event of a claim alleging negligence by the Company, the burden of proof rests with the customer. The customer must provide adequate evidence demonstrating that the Company's severe negligent act directly caused the injury or loss experienced.
• Scope of Liability: Should the Company be found liable for any injuries, losses, or damages, the extent of compensation will be limited to the cost paid by the customer for the service in which the incident occurred.
• Exclusions: The Company is not liable for incidents that occur due to factors outside of the Company's control, including but not limited to natural disasters, acts of war, and compliance with laws or governmental orders.

Governing Law and Dispute Resolution

These terms are governed by the law of Estonia, Member of EU.
Any disputes related to the interpretation or execution of these terms
shall be subject to the competent courts of this country.

Chargebacks and Disputes

I • In the event of a payment dispute initiated by the cardholder, our company is committed to investigating the nature of the dispute quickly and efficiently. We will work with the payment processing entity to resolve any disputes fairly. Chargebacks may only be initiated in cases of non-delivery of the promised service, defective service, or non-compliance with the provided description.
• Customers are encouraged to contact our customer service before initiating a chargeback, as most issues can be resolved amicably.

Complaints

• We take all complaints seriously and strive to resolve issues swiftly and satisfactorily. Customers can submit complaints via email or phone. An initial response is given within 48 hours of receiving a complaint.
• If a complaint cannot be resolved immediately, we will provide regular updates on the progress of the resolution until it is concluded.

By purchasing any of our packages, the Customer agrees to the terms and conditions set forth in this Agreement.